Sales Consultant

Role Overview:
**In a Nutshell**

We have an exciting opportunity for a Sales Consultant to join our team within Vistry West London, at our site in Kingston. As our Sales Consultant, you will carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Milage Allowance
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- 5 GCSEs / GCE including Mathematics and English (at C grade or above).
- A Levels in any discipline.
- Experience working in a customer facing role delivering under pressure.
- Experience in generating leads and sales through telephone-based business development.
- Proven track record of achieving sales targets.
- Proven track record of exceptional sales.
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
- Comfortable using multi-channel forms of communication.
- Ability to handle complaints and difficult situations.
- Strong negotiation and sales skills.
- Proven track record of successfully completing the sales process with customers.
- Excellent administration and organisational skills.
- An interest in property and the housing market.
- Good planning and organisational skills.
- Excellent communication skills.
- The ability to work under pressure and meet sales targets.
- Willing to be flexible in respect of day-to-day duties and hours worked.
- Willing to travel to all sales sites, including regional offices.
- Full driving licence and access to a suitable vehicle.
- Willing to work weekends.
- Willing to travel to all marketing suites, including regional office, within the division as required.
- Patience and ability to remain calm under pressure.
- A friendly, trustworthy, and professional attitude.

**More about the Sales Consultant role **
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development.
- Create and deliver informative and clear sales pitches and tours of the show home and development.
- Negotiate with customers to ensure the best sales outcome for the business.
- Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
- Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
- Have a detailed knowledge of all Vistry Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.
- Have detailed knowledge of all plots available and upcoming within the development.
- Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures.
- Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Proactively working as a member of the sales team and demonstrating effective team working skills.
- Evaluate each sale as to how it can be achieved more effectively, efficiently and profitably for the Company.
- Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
- Deal with all customers in a polite, friendly, and efficient manner.
- Ensure that customers are kept fully and regularly informed of the progress of their purchase.
- Respond to all cancellations making every effort to ‘save’ and if necessary, renegotiate the reservation.
- Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
- Ensure competitor analysis is undertaken as determined by Sales Manager.
- Carry out daily tasks required for your development.
- Take responsibility for all company property and equipment across each site within the specified sales hub.

**Finally, let’s tell you a bit more about us**

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.