Volkswagen Parts Advisor

6 months ago


Newport, United Kingdom Sinclair Group Full time

Are you organised, a good communicator and have the ability to provide good customer service?
Our Volkswagen Newport dealership, part of the Sinclair Group are currently recruiting a Parts & Accessory Advisor, with practical knowledge of motor vehicles, to work within our busy Parts team.

**Job Title**:Parts Advisor

**Location**:Volkswagen Newport

**Contract Type**:Permanent / Full-time

**Hours of work**:40 hours a week working Monday to Friday and Saturday morning on a rota paid as overtime.

**Position Pays**:£24,000 to £28,000 depending on experience

**The Opportunity**:
Sinclair Group Parts Advisors play a vital role in the daily running of our Parts departments, communicating effectively between customers and staff and making sure that the right parts are found for the job.

**You will be responsible for**:

- Working with customers to meet their requirements and giving advice on additional parts and services.
- Matching orders against stock items and sourcing parts, while offering competitive prices.
- Working as a team and independently to reach set goals and KPIs.
- Delivering fantastic customer service while remaining efficient and focused on your tasks.
- Incoming and outgoing call handling, face-to-face transactions and IT-based communications.
- Managing goods in and out.
- Working with suppliers, placing orders or returns and processing paperwork accurately.
- Cash handling.

**More about you**:
To be successful in this role you will need to display:

- High standards of self-discipline and organisation.
- Team working skills - ability to work in a team to achieve goals.
- Communication skills - shows ability to interact with others in an enthusiastic and amiable manner.
- Customer facing skills - previous experience of interaction with customers.
- Computer literate - basic keyboard and PC knowledge.
- Appearance and attitude - courteous, tidy and positive outlook.

**What’s in it for you?**
- 30 days annual leave including bank holidays (pro rata) which increases with length of service
- Birthday day off
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
- Free on-site parking


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