Customer Success Associate at Retail Insights
3 days ago
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Customer Success Associate.
**About us**
Retail Insights is Northern Europe's leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.
Retail Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
**What we offer you**
As our Customer Success Associate you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our Customer Success program, we want to constantly push you out of your comfort zone ensuring you become an expert. You'll be working out of our HQ in London and to ensure a never-ending growth curve, we provide you with:
- An opportunity for getting operational experience in a start-up where both your work and the results are highly tangible and matters to the business
- A chance to work closely together with the CEO on our customer success strategy
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally
**Your Responsibilities**
Your responsibilities will vary; however, some of them will be to:
- Build great relations with clients and ensure our larger clients gets the most out of their sponsorships
- Proactively align on clients needs and requirements enabling you to create a strategy and plan for delivering value to them
- Maintain ongoing customer relationships and upsell when possible
**What we expect from you**
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you're humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:
- Have acquired a bachelor's or master's degree with outstanding results
- Have +2 years of work experience with outstanding performance preferably within a people-oriented field (recruiting, sales, customer success or similar)
- Have an UK work permit
- Are a great communicator verbally and in writing
- Are extremely service oriented and great at speaking, building and nurturing relations
- Are well-organised and very capable of structuring and prioritising your work
- An effective closer with attention to detail
**Startdate**
As soon as possible
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