Patient Access Trainer

3 weeks ago


Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

It is an exciting time to join the Patient Access Training team at Maidstone and Tunbridge Wells NHS Trust. We are investing in building a team focused on ensuring all staff have the skills, knowledge and training required to enable them to use our Allscripts system competently. By embedding a culture of development and talent management, we want to ensure all staff have the opportunity to maximize their potential and that we guide them with the skills, knowledge and behaviours to deliver effectively in support of Trust Vision and Values.

We are looking for a motivated and dynamic individual with a passion for staff development to join us and participate in delivering the vision to strengthen the service we provide. It is important you have excellent Allscripts and RTT knowledge.

You will be be able to develop and deliver training material in a variety of forms including written, in person and virtually.

You will be confident in working with a variety of different staff groups and be able to adjust your communication style to suit your target audience.

You will have the ability to analyse various data reports in order to identify training needs and work within your team to design and implement an action plan and training programme to address these issues with the objective of reducing errors.

Strong organisation, communication and prioritisation skills are essential for this role, as well as the ability to solve problems and work under pressure to meet targets and deadlines.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated. We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients. We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment. We work with Stonewall to embed an inclusive and accepting culture for all lesbian, gay, bisexual and transgender staff. We have 78 nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients. We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics

**Interview date**: To be confirmed



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