Collection Administrator

2 weeks ago

Billericay, United Kingdom Pure Resourcing Solutions Full time

A financial services company based in Essex are currently recruiting for an experienced Administrator to join their specialist service team.
**Working Pattern**: Hybrid working, 3 days office based, 2 days at home. Monday to Friday 37.5 hours a week
**Main Purpose of role**: To support the servicing team with key administrative tasks in order to support the department as a whole.
**Skills & Experience Required**:

- Strong communication skills to liaise with co-members and customer clearly
- Time management skills
- Strong knowledge of Microsoft office including Excel
- Previous experience in financial services will be beneficial however not essential

**Key Duties**:

- Performing key administrative tasks to support consultants
- Adherence to regulatory requirements and the company’s internals policies and procedures
- To conduct paper-based assessments
- Liaising with field agents
- To identify and log key customer queries & complaints
- Maintain & develop relationships with both internal & external servicing teams
- To be clear in all dealing with customer & third parties

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