Strategic Account Manager

6 days ago

Cannock, United Kingdom Veolia UK Full time

Ready to find the right role for you?

**Hours:40 hours per week**

**Salary**: Competitive salary (depending on experience)** plus Car/allowance and competitive bonus scheme

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting **Strategic Account Manager **role in our **National Accounts** team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re passionate about contract retention, growing customer revenues across all Veolia services and improvingcontract profitability, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.

**What will you be doing?**

You will strategically lead the business relationship and customer journey for major, high profile brand customers - building long term relationships in a changing world through the creation of collaborative opportunities that embed Veolia with the customer,driving shared value and profitability over the long term. You will:

- Define and develop the customer strategy, the generation and growth of revenue and gross margin, by:

- To produce individual Account Management Plans for each client within the defined portfolio;
- The development of a Salesforce pipeline to manage and measure business growth, business development and contracts at risk;
- To manage customer contract expectations and service level agreements / key performance indicators; and
- To facilitate the cross-sell of all relevant Veolia group services.
- Deliver the strategy and ensure the customer journey is implemented, and to become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
- Manage customer renewals and account development in accordance with internal governance and approval processes, and maintain customer metrics as required and communicate to all key stakeholders.
- To ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

**What are we looking for?**
- Previous large scale customer account management experience, being able to stay motivated whilst also keeping a team motivated
- A creative, innovative, solution focused attitude, with a high level of influencing and negotiation skills
- Proven leadership skills, leading field based sales teams.
- The ability to meet targets and deadlines, and high levels of commercial acumen.
- An understanding of the waste management industry would also be advantageous.

**Our promise to you**

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly rate you will receive 25 days holiday and an extensive benefits package which includes our People’s Pension, alongside a range of employee discounts.Also to help you further, we provide mental health and financial support,so you can lean on us whenever you need to.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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