Call Centre Agent

5 months ago

Chiswick, United Kingdom Berry BMW Full time

Duties
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Assist customers with booking vehicles in for service or repair
- Perform data entry tasks to update customer information in the system
- Utilise phone etiquette skills to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Analyse customer needs and recommend suitable solutions
- Fluent in English (verbal and written communication skills)
- Proficient in data entry and computer skills
- Excellent phone etiquette and customer service skills
- Ability to upsell products or services effectively

Please submit your resume for consideration.

Pay: £26,696.00-£30,456.04 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (required)
- Call Centre: 1 year (required)

Work Location: In person

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