Assistant Store Leader
3 weeks ago
Your role as a retail **Assistant Store Manager at O2 **is to create a high performing, motivated and engaged team through leading, coaching and inspiring.
You will encourage team members to have a passion for the job they do and make sure they engage with our customers to understand their needs, so they sell the right products and service to them.
You will also manage individual’s performance and develop the team to achieve and improve on business targets, store standards and compliance.
Reporting to the store leader and having people management responsibility for the team members within the store, you will be given the opportunity to cover for the store leader in their absence.
Responsibilities of the Assistant Store Manager:
- Leading the performance of the team with 1-2-1s and mentoring sessions
- Delivering regular, consistent and effective reviews and demonstrate effective mentoring behaviours
- Using instore systems and working to process taking ownership of what you and the team do
- Being passionate about O2 products, services and propositions and understand what we offer as a business.
- Maximising productivity in the store and delivering store rotas in a timely manner
- Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
- Managing the store when required
- Working with your team to take ownership of the store appearance, taking pride in where you work
- Encouraging your team to have in-depth conversations with our customers, helping them to buy more easily
- To carry out any other reasonable request to support any other area of the business as and when required.
Requirements to be an Assistant Store Manager:
- Someone who has worked in a fast-paced environment previously, can work to targets and deadlines
- Someone that can be able to lead, encourage and develop teams to be high performing
- Strong coaching skills
- Great communication skills
- Someone who can provide support, training and development
- Someone who understands the importance of delivering great customer service, putting the customer first in everything we do
- A good understanding of GDPR and FCA compliance
Benefits of being an Assistant Store Manager:
- Competitive salary
- Generous commission scheme
- Pension Scheme
- Averperc (Benefits & Incentives Company platform)
- Discounted Virgin TV/Broadband bundles
- Employee Assistance Programme
- 20 days holiday per financial year (pro rota)
- 3 additional days holiday for 3 years’ service
- Fantastic induction programme
- Learning and Development support
- Cycle to work scheme
- O2 friends and family discount
- 2 paid volunteer days
- Regular incentive scheme
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Cycle to work scheme
- Employee discount
- Store discounts
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Work remotely:
- No
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