Credit Control Assistant

3 months ago


Evesham, United Kingdom Karndean Designflooring Full time

In 1973, Karndean started life as a small family business. Now we are one of the world's most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and it is their passion and innovation that has allowed us to continue growing as a business.

We have an exciting opportunity for a Credit Control Assistant to join our team. This position is well-suited to a positive team player with a can do attitude who is committed to delivering a first class service to customers.

This position is based in the International Team within the Customer Finance Department and reports to the Senior Credit Controller. As a Credit Control Assistant you will support customer account management while maintaining strong relationships with our customers, external agencies and internal colleagues ensuring a high standard of accounts receivable.

German speaking is a requirement for the role but if you haven’t got experience in credit control we can help with that - it isn’t a requirement for the role.

**Responsibilities**:

- Assisting the Senior Credit Controller in creating and maintaining Customer Account records, credit checking using third party online systems and managing specific payment mechanisms for certain countries (e.g. SEPA, Traite)
- Producing daily invoices and monthly statements
- We’ll need your help managing customer queries through our departments inbox, flagging transactions as disputed and keeping accurate records of the dispute as well as who is dealing with it to help each case progress towards a resolution
- You’ll be responsible for reviewing and setting of credit limits for both existing and new customers using trading history, on-line credit reports and any other information available
- One of our key aims is to ensure prompt payment for our services and you’ll be supporting the business by using your excellent communication skills to ensure we’re paid and understand from customers if there are challenges
- Part of your day to day will also involve reviewing and actioning Credit Held Orders, ensuring that if required credit limits are increased

**Requirements**:

- German language skills are essential
- Experience of customer facing, accounts or administrative experience is preferred but not essential
- Competent in Microsoft Office
- Excellent organisational skills with an ability to prioritise work effectively

**Our Company**:
Karndean Designflooring UK is based in Evesham, Worcestershire across three sites with excellent facilities. We offer a huge range of benefits but here are some of the headlines:

- Competitive salary
- Monday - Friday, 25 hours a week (8.30am - 2pm but open to discussion)
- Hybrid working: we are in the office two days a week and work from home three days - unless you want to come in more
- Employee discount
- Health cash plan
- 31 days holiday (including Bank Holidays), which increases with service, plus a day off for your birthday
- Enhanced pension scheme
- Enhanced maternity and paternity benefits
- Enhanced sick pay
- Learning and development opportunities
- Paid Volunteering day
- Regular employee awards with up to £1,000 monetary prizes

As part of our company you will enjoy working with a team of incredibly passionate, fun people and have the opportunity to contribute innovative ideas direct to the executive leadership team as well as progressing your career.

**How to Apply**:
**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Evesham: reliably commute or plan to relocate before starting work (required)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Evesham


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