Elite Officer

**Pay Rate** - £11.63

**Region**:

- S09 Weymouth

**Job Overview**
- To protect customers and colleagues from physical and verbal abuse
- To ensure the work place is a customer friendly and safe environment
- To provide a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity
- Liaising with the store management, Police and other external agencies when required
- Completing reports by recording observations, information, occurrences and surveillance activities.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- To patrol the store and other areas and to undertake checks as required
- Utilisation of store CCTV system to gather evidence relating to incidents
- Adhering to the established ASCONE policy and procedure in order to detect and deter shop thieves
- Attend ‘court hearings' and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Sainsburys are safeguarded.
- Ensures that reporting is accurate and meets agreed timelines
- Adopting an intuitive approach to store layout taking into consideration store demographic/associated risks.
- Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection
- Supporting colleagues by sharing best practice
- Correct use and dissemination of crime related information/intelligence in accordance with data protection procedures and legislation.
- Accurate and integrity driven reporting of all criminal activity via the use of SMART technology
- To understand and always implement the activities contained within the ‘Ways of Working'
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- To maximise the use of BWCCTV during confrontational situations

**Main Duties**

Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.

Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.

**What we are looking for**
- Previous Security Experience
- SIA License
- SC Clearance desirable