Certification Adviser

2 weeks ago

Kings Hill, United Kingdom ACM Full time

**Overview of Company**:
British Assessment Bureau, which is part of the Amtivo Group, is one of the fastest-growing certification bodies in the UK. We are building a progressive, technology-enabled business delivering value-based services to our customers.

**Who are we looking for?**:
The Certification Adviser is responsible for ensuring that the new Certification sales and cross-sales targets are met.

**Job Purpose**:
To deliver the new Certification sales and cross-sales targets of other BAB products/services.

**Accountabilities**:
**Selling**:

- Dealing with new enquiries, providing clear, relevant and accurate information.
- Following up of both new and existing client quotations.
- Identifying opportunities to cross-sell other products within the company portfolio.
- Carrying out regular follow-ups with existing client accounts to maintain relationships.
- Leveraging opportunities with existing clients through ongoing relationship management.
- Coordinating sales efforts with team members and other departments.
- Achieving agreed-upon sales targets and outcomes within defined timescales.

**Supporting**:

- Liaising with Client Service and Field Audit teams to deal with general client enquiries.
- Contributing to improvements in the client experience and identifying opportunities to improve conversion rates across the team - working with the Sales & Marketing Directors to deliver upon these.

**Administrative**:

- Ensuring client records are maintained, using agreed system and procedures, including ‘Activities’.

**Success Criteria**:

- Achieving the monthly, annual and rolling quarterly targeted level of new Certification sales and cross-sales of other BAB products/services.

**Competencies**:
**High-level behavioural indicators**:

- Highly motivated and target driven with a proven track record in sales.
- Relationship management skills and openness to feedback.
- An in-depth company product knowledge.
- A positive, friendly and driven predisposition.
- An ability to establish trust through building rapport.
- Excellent persuasiveness skills.
- Effective communication skills, both oral and written.
- An ability to manage workload to ensure client experience and conversion rates are upheld.
- An ability to work well within a team.
- Excellent knowledge of MS Office.

This job description is not exhaustive and the role-holder may be required to do other duties in support of business needs as may change from time to time.

**How to Apply**:

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