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Inbound Sales Advisor

4 months ago

North West, United Kingdom PHS Group Full time

**About The Role**:
***

**Inbound Sales Advisor**

**Skelmersdale**

**£21,000 with OTE of £30,100**

**Full Time position - guaranteed full time hours**

**Sales, Customer Service and so much more. Come and be part of our successful team**

Do you enjoy a friendly sales environment where you can focus on doing something you love? Are you looking for the role that will give you the job satisfaction you crave in a sales environment? If you relish the opportunity to join a successful local company as part of a collaborative sales team, we have some exciting news for you.

An opportunity has arisen to join our team at Direct365 as an Inbound Sales Advisor in our Safety team, focusing on our vast range of compliance services. We have a large, loyal customer base with new customers joining on a regular basis, and we are looking for the right person to join us to help deliver the best possible service. The person we are looking for must have exceptional communication skills, a passion for customer service excellence and experience in successfully working in a sales contact centre environment.

However, this role is so much more than just sales. You’ll be joining a friendly and engaging team, speaking with existing and new customers about our vast range of safety services, and building on those relationships. Looking after our customers is at the heart of what we do, so your ability to confidently speak with our customers is essential. We work hard to retain their valued custom by listening, engaging with them and solving any queries they may have. You’ll be supported by a dedicated team of like-minded people, and as we expand on our range of innovative products and services you will be advised so that you can share these with your customers.

**A day in the life of an Inbound Sales Advisor at Direct365 will involve**:

- Proactively looking to sell / upsell products and services to enhance the customer experience and relationship with us, whilst also increasing revenue.
- Maximising the conversion of sales prospects from enquiries by regular customer contact.
- Closing sales through understanding and matching products to needs.
- Achieving agreed personal and business KPI targets.
- Ensuring leads are followed up promptly and quoted accurately.
- Dealing with sometimes complex incoming sales enquiries.
- Learning and retaining excellent knowledge of our portfolio of safety services so that you can accurately match the right services to our customers’ needs.
- Previous experience in a ‘sales through service’ role, including longevity with previous employers.
- A demonstrable successful track record in achieving objectives and KPIs.
- A positive, outgoing and determined attitude to achieving sales goals, with a passion for customer care and matching the right product to the customers’ needs.
- Negotiation and persuasion skills that balance the customers’ need and expectations with our business KPIs.
- Exceptional communication skills - both written and verbal.
- A good working knowledge of Microsoft Office packages and the adaptability to learn and work on new CRM systems.

**In return for your commitment and expertise as an Inbound Sales Advisor at Direct365, you will get**:

- A salary of £21,000, with great earning potential and an OTE of £30,100
- No weekend or evening working - great hours Monday to Friday (37.5 hours a week)
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities on completion of the probationary period
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Community day off to work for a local community or charity
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

**About us**

At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.

Direct365 is part of the **phs Group**, the UKs leading Hygiene Services provider.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 60 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all