Cafe Shift Leader

6 months ago

Coventry, United Kingdom Oakes Farm Shop Ltd Full time

We are looking for a Café Shift Leader to assist our Cafe Manager with the running of our Farm Shop Cafe. Oakes Farm Shop & Café is a family owned farm shop with a 70+seat café. We’re situated in West Midlands (based in between Solihull and Coventry). We comprise of a shop, butchery, delicatessen and a thriving café.

**The position will be five days a week including weekend work.**

**Duties to include**:

- Stepping into managerial role when café manager is absent, including, but not limited to: opening and closing the department, dealing with any customer complaints efficiently, motivating and delegating the cafe team, liaising with the kitchen manager throughout the shifts.
- Taking orders from customers and inputting into the tills
- Daily use of the coffee machine
- Maintaining a clean working environment at all time
- Restocking of fridge and shelves throughout shifts
- Answering the café phone in a professional manner
- Working alongside the café manager to ensure a smooth day to day running of the café
- Assisting with the training and development of café employees
- Encouraging excellent customer service at all times through motivating employees and ensuring all customers have the same experience
- Maintaining a good working relationship with café assistants and other department managers
- Introducing new ideas to the department, including menus and promotional suggestions
- Working with the café manager to meet weekly, monthly and annual targets
- Liaising with suppliers and placing weekly orders when manager is absent
- Managing stock levels and stock rotation to minimise waste
- Ensuring deliveries are put away promptly
- Liaising with the Kitchen manager to ensure that the highest levels of customer care are maintained
- Dealing with any customers enquiries face-to-face and over the phone
- Dealing with any staff conflict and reporting to cafe manager or HR when applicable
- Ensuring the open and close down of the department is done to company standard
- Ensuring a thorough cross over between shifts
- Enforcing health & safety and food hygiene standards are kept to company standards

**Benefits**
- Sociable hours (Monday-Saturday between 8am-5pm, Sunday between 9am-4pm)
- Discount on purchases from our farm shop and café
- From 38 hours a week _(Additional hours may be required to cover or holidays, therefore you will need to be flexible)._
- Pension Scheme
- Salary: dependent on experience

**Essential**
- Excellent customer service
- Ability to multitask and work well in a team
- Excellent initiative
- Barista trained
- A good work ethic
- Excellent communication skills
- Experience dealing with customer enquiries and complaints

**Desirable**
- Previous experience within a busy café/restaurant environment
- Good maths skills
- Full clean UK driving license

**Job Types**: Full-time, Permanent

**Salary**: From £11.33 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 5 years (preferred)
- supervising/leadership: 3 years (preferred)

Work Location: In person

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