Supervisor

1 month ago


Dorchester, United Kingdom Trespass Full time

Trespass is one of Britain’s leading outdoor retailers with over 200 branches nationwide.

In this role you will assume full responsibility in the day to day running of the store in the manager’s or senior supervisor’s absence. Taking ownership of a number of duties while making sure that the store’s KPIs are achieved. Furthermore you will be the first point of contact in the manager’s absence and therefore you will motivate the work force to drive sales and offer exceptional customer service, while exceeding targets and maintaining the standards of the business.

Customer service
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with enquires and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service expectations.

Sales
- Assisting the store manager in order that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant head office reports.
- Confident use of the store’s KPIs to analyse ATV, IPC and add on sales.

Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the daily team brief has been actioned with the store
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines

Skills/Experience/Knowledge Needed
- Retail Supervisor or Assistant Manager experience would be advantageous.

20 hour contract.

Immediate start available.

**Job Types**: Part-time, Permanent

**Salary**: £7.20-£9.70 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location


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