Claims Handler

2 weeks ago


Norwich, United Kingdom rthirteen recruitment Full time

Rthirteen are currently supported a leading business in their search for a Claims Handler to join their team in Norwich. Within this role you will be delivering a high quality, efficient claims service to valued customers whilst helping to deliver businessgoals.

**Duties to include**:

- Managing customer claims, involving elements of both customer, third parties and suppliers.
- Requesting all relevant information surrounding incidents.
- Working with colleagues, departments, suppliers and third parties to complete full investigations.
- Using various tools available to establish relevant facts.
- Nominating and instructing solicitors where required.
- Providing a first-class service, showing empathy, understanding and compassion.
- Be capable of validating claims against policy information to ensure Indemnity verified.
- Identifying any potential fraud concerns and raising these where applicable.
- Gain an in-depth understanding credit hire laws, rules, and protocols.

**You will have/be**:

- Previous experience in a similar customer-focused role (ideally within motor insurance)
- Excellent customer service skills coupled with strong telephone manner.
- The ability to showcase empathy and understanding.
- Good influencing and negotiation skills in order to settle claims fairly and promptly.
- Strong computer literacy skills.
- Highly organised to co-ordinate and deliver on a variety of actions concurrently.
- A real team player, with a passion to learn and develop.

This is a full time, permanent role. The offered salary for this position is £18,000 - £21,000 dependant on experience. Benefits offered include pension, group income protection, health scheme, life assurance plus optional benefits.

**How to apply**:


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