Helpdesk Lead and Senior Administrator Fairford

5 months ago


Fairford, United Kingdom Serco Plc Full time

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

**Contract**: Full Time, Permanent
**Working Hours**: 40 hours per week, 8-4:30
**Location**: RAF Fairford, GL7 4DL (with extensive travel across Alconbury, Croughton and Fairford sites)

Here at VIVO we are seeking a motivated and ambitious Helpdesk Lead and Senior Administrator to join our team. Reporting to the 501st Contract Manager, you will play a pivotal role in ensuring smooth operations across three RAF bases. As the Helpdesk Lead & Senior Administrator, you will be a source of support and guidance for teams at all sites.

Key Responsibilities

Compile and distribute reports on behalf of the USVF Site Manager (SM) to various parties.
Address 501st Office Administrator issues and assist in retraining helpdesk and admin staff.
Handle administrative tasks related to hiring, internal grievances, and official VIVO communications.
Serve as the initial point of contact for internal VIVO communications between contract teams and administrative departments.
Manage Billable Works and AP administration.
Visit sites as needed to support helpdesk and administrative functions across the 501st.

Essential Skills and Qualifications

Experience in customer service or scheduling supervision.
Ability to handle complex and challenging customers.
Consistent performance to key metrics and tight timelines.
Track record of delivering and maintaining quality outcomes.
Familiarity with helpdesk technology, including telephony, omnichannel, and CAFM systems.

What we offer

Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services



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