Assistant Director

4 weeks ago

Lawrence Hill, United Kingdom Regulator of Social Housing Full time

**Details**:
**Reference number**:

- 308402**Salary**:

- £93,025 - £103,257**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- RSH - Regulation Operations**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, West Midlands (England), B2 4BH : Bristol, South West England, BS1 6EH : Leeds, Yorkshire and the Humber, LS1 4AP : Manchester, North West England, M1 4BTAbout the job

**Job summary**:
We are looking for an Assistant Director of Assessment and Tenant Engagement to join us, taking responsibility for leading our frontline engagement team.

The recently passed Government Social Housing Regulation Bill gives us additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and on landlord transparency and accountability. We have a key role in delivering these outcomes through an expanded, proactive consumer regulation function.

You will play a key part in this, leading in the initial assessment of referrals, identifying and escalating concerns for regulatory action and by ensuring we’re clear with stakeholders around the decisions we have taken. The role will be responsible both for leading our Assessment Team to provide a first-class service to all stakeholders who contact the regulator and leading our Tenant Engagement Team.

**Job description**:
In this role you will lead our direct engagement with tenants, using feedback to shape our regulatory decisions and approach, including carrying out tenant engagement activities and ensuring high-quality analysis is used to support our regulatory decisions. You will also be responsible for leading our frontline assessment team, ensuring we respond appropriately to enquiries and referrals, taking appropriate decisions on escalation.

This is a fast-paced role, and you will be responsible for managing a large volume of reactive casework to agreed quality and timeliness standards, with a key part of the role being to ensure we communicate our responses and decisions to stakeholders in a clear and transparent way.

You will also lead our tenant engagement team, including carrying out direct engagement with tenants, ensuring feedback is used to inform regulatory decisions and approach. Through high-level analysis, you will ensure that the regulator is able to reach a balanced judgement of registered providers’ performance, particularly in relation to the service outcomes for tenants, and accountability to tenants.

**Person specification**:
You will have a demonstrable track record of engaging effectively with stakeholders, including diverse groups of tenants and/or consumers to deliver high quality services which meet a range of needs. As well as having strong leadership skills, you will be able to draw on a range of different sources of information and analysis to influence internal and external stakeholders in delivering the regulator’s strategic aims.

**Benefits**:

- We offer a range of excellent benefits:

- Holiday - The Regulator of Social Housing offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
- Working Flexibly - At the Regulator of Social Housing we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
- These need to be balanced with business needs so they will vary from job to job. If you would like to know more please speak to the Recruiting Manager.
- Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
- Professional Development - At the Regulator of Social Housing we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
- We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.Things you need to know

**Selection process details**:
**Interviews**
Interview dates are **w/c 18 September **and will be held via Microsoft Teams.

**Application process**

For more information on the role, please see the attached Role Profile.

Anonymous shortlisting - We carry out anonymous short listing for all of our vacancies as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security s

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