Aftersales Manager Windows

1 month ago

Huddersfield, United Kingdom Page Group Full time

We are recruiting an Aftersales Manager to join our Windows and Doors department. This is a role for a dynamic, self-motivated individual who enjoys leading teams, managing change and developing new processes and solutions.

**Client Details**

Green Building Store is committed to helping deliver efficient, sustainable buildings by supplying leading-edge products and services. Since 1995, we've been sharing our pioneering knowledge, expert technical advice and consultancy to help drive the transformationof the UK's built environment by providing ultra-low energy and Passivhaus solutions to the mainstream market. As a business, we are working to make ultra-low energy building simpler, and we're always looking for talented and passionate people to join us.

**Description**

**The Aftersales Manager (Windows & Doors) will be responsible for areas including**:

- Driving and developing the aftersales service within GBS
- Extensive liaison and negotiation with clients, both business and private, including dealing sensitively with emotionally charged conversations.
- Liaising with relevant suppliers and employees to develop solutions to after-sales issues
- Organising despatch of parts to site or ensuring that the site technicians have all necessary parts to undertake scheduled fitting and after-sales work
- Organising after-sales field work, including booking appointments and liaising with customers and liaising with the appropriate members of the field fitting team

**Profile**

**The Aftersales Manager (Windows & Doors) will be able to demonstrate**:
**Essential work experience**:

- Extensive experience of fitting or overseeing high quality window systems.
- Demonstrable experience and understanding of building detailing.
- Contruction background

**Desirable work experience**:

- Experience of working with timber and aluclad triple glazed timber windows and doors.
- Experience of working on low-energy/Passivhaus building sites.
- Advanced Craft qualification in a construction skill.
- Empathy with our environmental ethos and objectives.
- Having worked in a similar office-based role.

**Technical competencies**
- Ability to work under pressure, to organise, multitask, prioritise and work to ensure deadlines are met.
- Excellent leadership skills to coordinate work allocation between teams.
- Ability to challenge business decisions and recommend effective alternative courses of action.
- Utilising project management techniques and methodologies.
- Excellent attention to detail.
- Strong written and verbal communication skills.

**Behavioural competencies**
- Upholds the values of the organization, acting with professionalism and integrity when dealing with people.
- Build a strong team with a shared goal around the mission and vision of the organization.
- Demonstrates 'emotional intelligence' by having the capacity to be aware of, control and express one's emotions in order to handle interpersonal relationships with empathy.
- Is able to identify problems and facilitates a process to solve problems and resolve issues.
- Deploys a structured communication process to filter information throughout the organization, with excellent verbal and written skills
- Is a coach and mentor by inspiring and motivating others to learn how to build on their strengths and improve weaknesses.

**Job Offer**

Sound appealing? Then you could be the one we're looking for. GBS are growing rapidly, and we are searching for driven, motivated people who want to be part of this exciting journey.
Additionally, the successful Aftersales Manager (Windows & Doors) will receive:

- Competitive salary
- 25 days holiday (plus bank holidays)
- Generous pension scheme
- Eco car and cycle to work schemes
- Healthcare and life assurance plans
- And much more

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