Night Porter/receptionist

3 weeks ago

Wokingham, United Kingdom Active Hospitality Full time

_Easthampstead Park is a beautiful Victorian mansion set in the Berkshire countryside, surrounded by over 60 acres of woodland, parkland and formal gardens, yet is only minutes from Wokingham and Bracknell. The hotel has recently had a major refurbishment creating 93 stunning bedrooms, a state of the art gym and refurbishment of all conference, meeting rooms, ballroom, bar and reception._
- We have an opportunity to join the Active Hospitality team as a Night Porter. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning._

Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
- To be fully versed with all fire evacuation procedures and operating the fire panel.
- To have an excellent knowledge of all reception procedures.
- To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure.
- To assist other departments according to night business needs.
- To carry out some general cleaning in public areas so that the hotel is ready for guests every morning.

**Job Type**: Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Night shift
- Weekend availability

Ability to commute/relocate:

- Wokingham, RG40 3DF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person

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