Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Desktop Adjuster

Do you enjoy helping people and love to organise solutions? If you have a flair for customer service and enjoy being part of a busy team, this could be the role for you.

We have a rare opportunity available as a permanent desktop adjuster within our EQC Team. This role is mainly about helping people who have suffered a loss or damage to their house or property and would suit somebody with experience or interest in natural disaster/event response or EQC experience. It involves managing insurance claims, assisting our loss adjusters, and helping with the administration within the branch. This is an incredible opportunity for someone who is looking to utilise their current skillset, but also develop and grow further into a long-term career. This is a varied and interesting role and on the job training will be provided.

Desired skills and qualities for this role include:

- Insurance industry experience, ideally in the natural disaster/event response space, is beneficial but not essential
- Customer service experience
- Excellent written and verbal communication skills
- Strong organisational and interpersonal skills
- Problem-solving skills
- IT competency
- A willingness to be flexible for the business

Main duties and responsibilities:

- Liaising with customers who have suffered a loss and need support through the process.
- Providing support and assistance to Operations Manager - EQC and EQC SME’s
- Facilitating and assisting with the settlement of insurance claims
- Organising reinstatement of damaged items
- Reviewing claim documentation
- Delivering settlement outcomes
- Communicating with client insurers and brokers

Benefits of working for us:

- Our core role involves making a difference in people’s lives
- Competitive salary with a rewarding bonus structure
- Job security and flexibility are high priorities for us
- Great team culture with opportunities for further career development
- Potential to work from home once training is complete
- Access to Employee Assistance Programme (EAP)
- Celebrate your birthday each year by having the day off

We pride ourselves on being an inclusive team - we encourage our people to bring their unique selves to work. It doesn't matter who you are, if you are passionate about making a difference, you belong here.
- To apply, please provide your CV and Cover Letter_

Sedgwick is an Equal Opportunity Employer.