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Helpdesk Advisor

5 months ago

Newcastle upon Tyne, United Kingdom Carbon60 Global Full time

Carbon60 are looking for a **Helpdesk Advisor** to work for a large Facilities Management company in Newcastle. This is a temporary ongoing role for a minimum of **9 months**, on a rolling shift pattern of 8 hours shifts 5 days a week including weekends. With some flexibility in working from home / office.

**Location**: Newcastle NE12 - With some Home Working

**Hours**: 8 Hour Shifts 5 Days per week between 06:00-20:00 Monday to Sunday

**Pay**: £436 per week (Pre-Tax)

**The Role**:

- It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems.
- Attention to Detail
- Quality Customer Service
- Effective questioning
- Ability to use multiple IT systems.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.