Team Leader
4 days ago
**Team Leader (Pensions Administration)**
12 Months FTC
Preston, Lancashire (Hybrid Working)
**About Us**
Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirementoptions. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries. We are currently seeking a Team Leader to join our team in Preston. This role will requireoccasional travel to the office in Preston.
**Purpose**
In this role, you will support the Pensions Operations Manager and lead a team of Pensions Administrators.
**Key Accountabilities**:
- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service
**Person Specification**:
- Significant experience in a supervisory administration role is essential
- Previous pensions knowledge/experience is essential
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills
**In return**:
- The salary for this role is up to £30,000/annum dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
- We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
- LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers
Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.
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