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A&e Call Handler

4 months ago

Scotland, United Kingdom NHS Scotland Full time

**East & West ACC Advert Emergency Call Handler SAS**

**We are now recruiting for full and part time permanent Emergency Call Handlers to work within our East Ambulance Control Centre in North Queensferry Edinburgh and West of Scotland Ambulance Control Centre in Cardonald, Glasgow.**:
**If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?**:
**Our Emergency Call Handlers are critical in allowing us to provide life-saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews on route to the emergency, also dealing with Police and other emergency services.**:
**The Person**

Applicants that do not currently work in the ACCs will be required to take a typing assessment and must be able to type at a minimum of 30 wpm with a 90% accuracy. They must also demonstrate the ability to work effectively under pressure and with mínimal supervision.

You will also need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.

Ideally you will have experience in working with the public either already in the ACC, a healthcare setting, a contact centre environment or on a face to face basis.

**Training and Working Pattern**

If you have what it takes to make a difference then we’ll give you all the training you need to succeed.

You will attend our in-house training programme, which may require travel for 2 weeks training, after which you will need to be available full time for up to 10 weeks to enable you to become a certified Emergency Medical Dispatcher.

The working hours for these posts will be full time and part time relief including; bank holidays, weekends and unsocial hours

Full / Part Time Posts
- Emergency Call Handling Post (NHS Pay Band 3)
- Must be able to travel to the relevant ACC
- Emergency Call Handlers required
- Relief Hours / unsocial hours expected
- Permanent Contracts

Core shift patterns of dayshift 12 hours & nightshift 12 hours split over a continuous rotating pattern of days/nights:
Relief working where shift patterns are given up to 6 weeks in advance but are flexible covering high demand times.

**Salary**

Agenda for Change Band 3 starting salary £25,468 (will also attract unsocial hours payment)

**_NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board._*