Concierge Porter

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a casual hours Concierge Porter at Ettington Park Hotel, part of Hand Picked Hotels.

The only AA 4 Red Star hotel in Stratford-upon-Avon, Ettington Park is renowned as one of the finest hotels in Warwickshire. Set within 40 acres of luscious parkland in a verdant valley with the river Stour meandering through it, the spectacular country house boasts 47 characterful bedrooms and the finest seasonal cuisine served in its 2AA Rosette restaurant. Ettington Park has gained an enviable reputation for offering one of the finest afternoon teas in Stratford-upon-Avon, while many couples have chosen its spectacular grounds as a magical backdrop for their perfect wedding.

**About the Role**:

- The role of our Concierge Porter is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do.
- Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories.
- Build and maintain relationships within the team and other departments to ensure communication is clear and be aware of all the days activities.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

**About you**:

- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Local knowledge of the surrounding area and places of interest would be advantageous.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £13.82 per hour.
- This role is being offered on a casual hours basis, hours will vary depending on business needs and will be to cover days off and additional days during holiday cover.
- Uniform and meals on duty provided.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.