Senior Booking Clerk

4 months ago

Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

To provide an effective and efficient booking service

To be the first point of contact for patient calls

**Principle Accountabilities**: Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring calls are routed to the appropriate person. Patient Administration Supporting key function of clinic template management

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

To provide an effective and efficient booking service. To be the first point of contact for patient calls. PRINCIPAL ACCOUNTABILITIES Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring calls are routed to the appropriate person in Patient Administration. Supporting key function of clinic template management. ORGANISATIONAL Patient experience: Providing an effective and efficient service to patients booking OPD appointments in accordance with communicated KPIs Ensuring inpatient appointment details are communicated in a timely manner in accordance with communicated KPIs Providing an efficient and professional manner when dealing with patient queries Maintaining the confidentiality of patient information at all time Teamworking: Working with the PAs in ensuring referrals are dealt with in a timely and professional manner and in accordance with communicated KPIs Coordinating cover of duties across the service lines during periods of holiday and / or sickness. Supporting other team members in providing an efficient and effective administration service to patients and Consultants. Communication: Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs and Team Leader as appropriate. Policy & Service Development: Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Providing comments on, implement and adhere to secretarial / administrative procedures and protocols. Data Management: Recording all information as required on PAS including amendments Using Outpatient Waiting List functionality on PAS. QUALITY Training: Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder. CONFIDENTIALITY All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security. RISK MANAGEMENT The Trust is committed to approaching the control of risks in a strategic and organised manner. The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under

  • Booking Clerk

    4 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women's Hospital on a permanent basis. The post holder be responsible for the booking and scheduling of appointments. A large proportion of the Booking Clerk's role is to be the first point of contact for our patients therefore, a very high standard...

  • Booking Clerk

    4 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Booking Clerk to join the Antenatal Patient Access Centre team at Liverpool Women's Hospital on a 12-month fixed-term basis. The post holder is responsible for the booking and scheduling of appointments. A large proportion of the Booking Clerk's role is to be our patients' first point of contact; therefore, a very...

  • Booking Clerk

    2 months ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a Booking Clerk to join the Antenatal Patient Access Centre team at Liverpool Women's Hospital on a permanent contract The post holder is responsible for the booking and scheduling of appointments. Main duties of the job The successful candidate will be an excellent communicator who is...

  • Booking Clerk

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and organized Booking Clerk to join our Patient Access Centre team at Liverpool Women's NHS Foundation Trust. As a key member of our team, you will be responsible for the efficient and effective booking and scheduling of appointments.Key ResponsibilitiesManage and coordinate the booking and scheduling of...

  • Inpatient Booking Clerk

    3 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery. Applicants will be well-motivated and flexible individuals who can work on...

  • Booking and Scheduling Clerk

    3 weeks ago

    Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

    Job summary An opportunity has arisen within The Hewitt Fertility Centre at the Liverpool Women's NHS Foundation Trust, for a Booking and Scheduling Clerk, working part time 18 hours per week Monday, Tuesday and Wednesdays , the candidate must be a bright, committed, and enthusiastic individual. You would be working within a rapidly developing...

  • Senior customs clearance clerk

    2 months ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in the Knowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. £32-33k per year. The role As a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Senior customs clearance clerk

    2 months ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in the Knowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. 32-33k per year. The role As a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Senior customs clearance clerk

    2 weeks ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in the Knowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. £32-33k per year.The roleAs a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Senior Customs clearance clerk

    1 month ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in theKnowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. £32-33k per year.The roleAs a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Senior Customs clearance clerk

    2 months ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in theKnowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. £32-33k per year.The roleAs a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Senior Customs clearance clerk

    2 months ago

    Liverpool, United Kingdom HTE Recruitment Full time

    senior customs clearance clerk required in theKnowsley area of Liverpool. This customs clearance clerk role will be involved in all parts of customs clearance. £32-33k per year.The roleAs a senior customs clearance clerk, you will ensure all the customs codes are entered correctly and ontime prior to goods entering or exiting the uk. You will ensure...

  • Appointment Booking Clerk

    3 months ago

    Liverpool, United Kingdom NHS Professionals Full time

    **Job Title**:Appointment Booking Clerk **Shift Pattern**:Monday - Friday 9am-5pm (full time or part time) **Pay**: £11.45 per hour **Location**:The Walton Centre, Lower Lane, Liverpool, L9 7LJ **Trust Location**:The Walton Centre NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If...

  • Booking Clerk

    5 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To facilitate the booking of patients and ensure correspondance is sent in a timely manner. To answer and action all telephone queries/concerns reagrding appointments. To ensure pathways are vaildiated and actioned in a timely manner. To support colleagues. To adhered to confidentiality. To cover in periods of sickness/annual leave.

  • Senior Booking Clerk

    4 months ago

    Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

    To provide an effective and efficient booking service. To be the first point of contact for patient calls. PRINCIPAL ACCOUNTABILITIES Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and...

  • Booking Clerk

    4 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    To undertake a comprehensive administration process for all appointments within the department. To support colleagues and ensure we offer a conprehensive service to our patients Assist with clerical support in the day to day running of the office area to ensure Service provision is met. Responsible for maintaining accurate filing system, case notes and...

  • Senior Sales Ledger Clerk

    3 months ago

    Liverpool, United Kingdom BM Stores Full time

    **A fantastic opportunity has become available for a Senior Sales Ledger Clerk to join our Finance team, in our Support Centre in Speke.** As a Senior Sales Ledger Clerk, you will be responsible for supporting the Finance Team and will play a vital role in providing effective & efficient support within the department. You will be responsible for reconciling...

  • Export Clerk

    3 months ago

    Liverpool, United Kingdom Ross Recruitment Full time

    Due to expansion the opportunity has arisen for a permanent Export Clerk to join this dynamic, professional organisation. This is a challenging position based in a friendly, supportive team that will offer good job variety, satisfaction and reward. Key duties will include: Being the first point of contact for customers. Taking bookings and keeping customers...

  • Patient Access Clerk

    4 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...

  • Patient Access Clerk

    3 months ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team. We have a...