Quality Assessor

Health & Care Management Ltd. (HCML) is a rehabilitation company that works to coordinate and accelerate the rehabilitation of injured individuals. HCML’s Clinical and Support Services work within a comprehensive Clinical Governance framework, overseen by HCML Group Director of Group Clinical Governance, to ensure that we are providing market leading excellence in clinical case management services to our patients/clients and customers. HCML now has a centralised clinical governance function, of which this role forms a key part. This role is being offered on a part-time basis (up to 3 days per week)

The Quality Assessor (QA) will be responsible for auditing cases to ensure processes have been followed and adherence with key milestones, SLA’s and KPI’s. This will ensure all required administrative standards are met and data outputs are complete in a timely and accurate manner. The QA will work closely with the Performance and Quality Management team (P&QM) Manager, the Customer Experience Manager, Business Analyst and the Business Information & Management Information (BI&MI) team to identify opportunities for process and system improvements that will help to optimise service delivery and/or reduce non-compliance with documented processes.
- Reviewing and auditing cases to ensure that all system users are adhering to correct policies and procedures in relation to timeliness and order of actions, note keeping, data capture and accuracy, documentation filing etc.
- Ensuring that all required outputs (e.g. data, correspondence etc.) is accurate and timely so that HCML is complying with our customers’ minimum requirements
- Supporting line managers to manage the performance of their teams against external and internal KPIs and advocating the expectations of a high-performance culture across HCML
- Working with HCML’s P&QM manager and Director of group Clinical Governance to use findings from the audits performed by their team to identify efficiency gains and system and process improvements across the business to find the most efficient ways of working creating increased capacity to focus on accelerating the recovery of the rehabilitation clients in our care.

**Benefits**:

- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)

**Essential Skills**:
We are looking for a proactive, detail oriented individual with a process driven mindset. Key attributes/experience:

- Strong communication/interpersonal skills
- Proven analytical background
- Fundamental analytical and conceptual thinking skills.
- Experience in a job that has involved handling of data.
- Experience of internal audit processes and procedures
- Experience of process audits in a healthcare setting would be highly beneficial but not essential

**About Company**:

- HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

**Essential Requirements**:
We are looking for a proactive, detail oriented individual with a process driven mindset. Key attributes/experience:

- Strong communication/interpersonal skills
- Proven analytical background
- Fundamental analytical and conceptual thinking skills.
- Experience in a job that has involved handling of data.
- Experience of internal audit processes and procedures
- Experience of process audits in a healthcare setting would be highly beneficial but not essential