Telecare Assistant

**How you'll make a difference**:
Telecare and pendant alarm/alert equipment enables people to call for help anywhere within their home 24 hours a day, 365 days a year. Telecare can offer peace of mind not only to customers, but also to their family and friends.

You will make a difference by providing advice and guidance to people who are older or disabled on the appropriate Telecare solutions and giving them peace of mind and security in their own home.

**What will you be doing?**
- You will provide advice to customers, colleagues, and partners to ensure that they receive appropriate guidance about Telecare.
- It will be your responsibility to maintain and update information accurately in line with Telecare policy and procedures and plan installations.
- You will install and test Telecare equipment in customer homes and ensure that they understand the technology and how the remote monitoring operates.
- You will undertake planned maintenance and asset management repairing or replacing equipment that has been reported as faulty.
- Daily, you will work in a wide range of properties being aware of different technologies being offered that may compliment or interrupt the Council’s Telecare service.
- You will make risk assessments and take due consideration for the health and safety of the customer, yourself and other people living in, visiting, or working within the home.
- You will data input, maintain case records, update spreadsheets, monitor hardware stock levels, liaise with manufacturers, suppliers, and company representatives, and follow procurement procedures as required.

**What we need from you**:

- You will be educated to a minimum of 3 grade C GCSE’s (or equivalent) including English and Maths.
- You will have experience in the health or social care setting and have an awareness of emergency alarm technology and be able to use simple tools and equipment.
- You will have knowledge of Health and Safety practices when using tools and equipment in people’s homes.
- You will have an awareness of disability and the needs of older people and the role of equipment and adaptations in maintaining independence and wellbeing.
- You will be able to carry out a range of physical tasks e.g., have the flexibility to reach, bend and lift objects that may need to be moved to install Telecare.
- You will have good communication and interpersonal skills as on occasions you may be required to deal with people whose behaviour is challenging.

Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.

**How a career at South Gloucestershire Council is different**:
We know our team work best when they have balance in their lives, and we offer genuine **flexibility **to help them achieve that **work/life balance**.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development** offer, which helps make the greatest long-term difference in work.

We are **committed to safeguarding** and promoting the safety and welfare of children, young people, and vulnerable adults. Ensuring all our staff are given right skills, knowledge, and support to recognise and respond effectively to potential abuse or neglect.

As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping, and leisure activities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're working with the most vulnerable in our community to help them achieve what they want in life
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re** making a difference, be part of it