Implementation Specialist

6 months ago

London, United Kingdom Jiminny Full time

Job Title: Implementation Specialist_
- Department: Sales_
- Based: Hybrid - London Office (two days per week)_
- Reports To: Lead Sales Engineer_

We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves. We’re still growing and at rapid speed, even for a SaaS startup.

Sales / Revenue tech is undoubtedly one of the hottest markets out there at the moment, and our product is already making waves, positioning Jiminny as a fierce competitor against the market leader several times our size.

As for our team, we are doers - it’s why our values all start with ‘be’. We work hard with a lot of fun being had along the way, and embrace a modern business culture that prioritises our team’s wellbeing, happiness and personal development. Read more about us here.

**_Overview_**:
As an Implementation Specialist at Jiminny, you will play a critical role in the technical onboarding, re-onboarding and seamless implementation of our clients onto the Jiminny platform. This role is pivotal in ensuring a smooth onboarding process for new and existing customers, focusing on technical setup, customization, and best practice implementation. Your expertise will bridge the gap between our technology and our clients' needs, ensuring a robust and efficient system integration.

You will report directly to the Lead Sales Engineer and work closely with cross-functional teams, including sales, customer success, product and technical support, to ensure a cohesive customer journey.

**_What needs doing_****:

- **Customization and Optimization**: Tailor the Jiminny platform to meet the unique needs of each customer. This involves customising features and functionalities to align with client requirements.
- **Knowledge Management**: Develop and maintain a comprehensive knowledge base on technical topics related to integrations and setup. This resource should serve both internal teams and customers.
- **Documentation**: Create detailed, user-friendly documentation for both internal and external stakeholders, guiding them through technical setup and onboarding processes.
- **Quality Assurance**: Conduct thorough checks to ensure all integrations and features are functioning optimally before handover to the Customer Success Manager (CSM) and Enablement teams.
- **Best Practice Advocacy**: Develop and enforce a standardised onboarding protocol, ensuring that all necessary checks and balances are in place for a successful implementation.
- **Stakeholder Communication**: Engage with customer technical stakeholders, such as CRM administrators, to facilitate a smooth implementation process. This includes addressing technical queries and providing guidance as needed.

**_The bits that we can’t do without_**:

- **Experience**: Prior experience in an implementation, support, customer success, or similar role, ideally within a B2B SaaS environment.
- **AI/LLM Power User**: Strong knowledge of using AI tools such as ChatGPT.
- **Technical Acumen**: 2+ years experience in a technical role, customer/client facing. Solid understanding of APIs, CRM systems, and dialers. Knowledge of SQL and basic scripting is preferable but not required.
- **Communication Skills**: Exceptional customer-facing communication abilities, capable of engaging effectively with technical stakeholders and CRM administrators. You’re a comfortable presenter. You’re keen to share recommendations to stakeholders to drive improvements through meetings and presentations.
- **Problem-Solving**: Strong analytical and problem-solving skills, with a focus on providing practical and efficient solutions.

**_What you'll get from us_**:

- 25 days PTO;
- Birthday day-off;
- Extra day PTO for service;
- As high a base salary as we can afford with annual reviews;
- Employee option program so that we can all see the rewards of success together
- A fantastic culture that you can help shape and develop with us;
- To be listened to, appreciated and valued by us;
- Employee engagement hub with a mental health programme, wellbeing center, discounts and recognition program;
- Flexible and remote working options;
- Quarterly BeCurious Book benefit;
- Bi-annual JBU (business get together to go through numbers etc, dinner and drinks);
- Regular team social activities & events;
- Summer Fridays work 9h - 13h (Jul-Sept).

**_ You’ve made it to the bottom of the ad, hopefully that means you're interested? We'd love to hear from you if you’ve got all the “must have” bits and you’re interested in what we’re doing and how we can develop your career._

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