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Sales Administrator
7 months ago
Job Description: Sales Administrator at Robinsons Caravans
**Position Overview**:
Robinsons Caravans, a leading provider of recreational vehicles and camping accessories, is seeking a highly organized and detail-oriented Sales Administrator to join our dynamic team. The Sales Administrator will play a crucial role in supporting our sales operations by ensuring efficient administrative processes and excellent customer service. This role involves a blend of administrative tasks, customer interaction, and coordination with the sales team.
**Key Responsibilities**:
1. Order Processing and Documentation:
- Process customer orders accurately and in a timely manner.
- Generate invoices, purchase orders, and sales contracts.
- Maintain comprehensive and up-to-date records of sales transactions.
**2. Customer Interaction**:
- Interact with customers in a professional and courteous manner, addressing inquiries and providing information on products, pricing, and availability.
- Assist customers in completing paperwork and forms related to purchases.
- Handle customer issues and complaints, escalating to the appropriate department when necessary.
3**. Inventory Management**:
- Monitor inventory levels and coordinate with the sales team to ensure product availability.
- Collaborate with the warehouse team to manage stock movement and replenishment.
**4. Sales Support**:
- Provide sales representatives with administrative support, including preparing sales reports, tracking sales data, and maintaining client databases.
- Assist in the preparation of sales presentations and marketing materials.
**5. Coordination and Communication**:
- Collaborate with internal departments, such as finance and logistics, to ensure smooth order processing and delivery.
- Communicate with suppliers to gather product information, pricing, and availability.
**6. Data Entry and Reporting**:
- Accurately enter sales orders and customer information into the company's CRM system.
- Generate regular sales reports, analysing trends and providing insights to management.
**7. Administrative Tasks**:
- Maintain organized filing systems for sales-related documents.
**Qualifications and Requirements**:
- Proven experience in a sales support or administrative role.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM systems.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Customer-focused mindset with strong interpersonal skills.
- Organizational and time-management skills to prioritize tasks effectively.
- Ability to work both independently and as part of a team.
**Benefits**:
- Competitive salary and performance-based incentives.
- Comprehensive training and professional development opportunities.
- Employee discounts on products and services.
- Health and wellness benefits package.
- Collaborative and inclusive work environment.
**Job Types**: Full-time, Permanent
**Salary**: £21,840.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Worksop, S81 7AT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: AR/GM
