Receptionist/guest Service Agent

4 months ago

Aberdeen, United Kingdom Sandman Hotel Group Full time

The Sandman Hotel Group UK opened it's 218-bedroom Sandman Signature Aberdeen Hotel in August 2018 and has quickly established itself as one of Aberdeen's finest 4-star properties.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS FROM DAY 1**
- 28 days holiday per annum
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Employee & Immediate Family Assistance Programme
- Referral Bonus starting at £250

**PERKS AFTER 3 MONTHS**
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Northland Mountain Resorts
- Northland Sports

**PERKS AFTER 12 MONTHS**
- X3 complimentary nights stays to use in the UK, Ireland or North America

We now have an exciting opportunity for a Guest Service Agent/Receptionist to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key responsibilities of the role include:

- Welcome and check in/out of guests.
- Cash handling and processing credit card transactions.
- Taking and processing reservations though our Property Management System.
- Providing information to guests about the hotel and local area.
- Creating a warm and welcoming environment for our guests.
- Upselling ancillary hotel services.
- Liaising with all hotel departments as required.
- To anticipate and address guest's service needs.
- Any additional tasks assigned by management.

Full time working hours will be 40 per week on a shift basis including weekends.

In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE

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