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IT Support Engineer

4 months ago

Basingstoke, United Kingdom Conister Bank Full time

**IT Support Engineer**

**6 mth FTC**

**Basingstoke/Hybrid**

We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing

To enable that growth we are looking for a skilled IT Helpdesk Engineer/Support person to provide effective IT assistance across all aspects of the business and provide back up and support to the IT team. As an integral part of the IT team, you will be thefirst point of contact for all IT and business as usual requests via the IT ServiceDesk through to resolution and closure.

**Key responsibilities**
- To manage the IT ServiceDesk tickets on a daily basis
- Participating in the monitoring of issues in conjunction with other areas of IT to develop, maintain and improve service levels
- To provide onsite support for software and hardware related incidents
- To deliver a high quality customer facing service through maintaining availability of services to IT users
- Effectively communicate with employee or third party during the entire support process.
- Accurately input information into the Service Desk system
- Liaise with third party companies to ensure delivery of service is consistently maintained
- Follow IT processes to ensure SLAs are met
- Support ad-hoc project requirements
- Support major change projects

**Desirable Knowledge, Experience and Skills**
- A strong understanding of Windows operating systems
- Virtual environment (VMWare / SAN / etc.)
- Active Directory
- Microsoft Exchange
- SQL Servers & Database Maintenance

**About you**
- Strong problem solving capability
- Highly motivated individual
- Can demonstrate a passion for customer service
- Ability to work under pressure and to tight deadlines
- Ability to work as a team as well as an unsupervised individual