Parts Advisor

6 months ago


Northampton, United Kingdom Irlam Associates Full time

Role: Parts Coordinator

Job Information
Dealing with parts enquiries from Field Service Engineers & customers to ensure a joined-up approach with
the Rushlift Service department, delivering a first-class customer experience while maximising revenue
opportunities and fall through to bottom line.

Role & Responsibility
- Fast turnaround of quotes and quotes follow up.
- To coordinate efficient and effective supply of all appropriate parts via site and van stocks

- Liaise with and manage parts suppliers to ensure timely delivery of parts where appropriate
- Track and trace all items through to completion of delivery.
- Process and manage parts returns from Field Service Engineers.
- To order and ensure timely delivery of parts to sub-contractors where appropriate.
- To assist National Service Centre employees in identifying parts to ensure accurate chargeable

customer quotes

Job Requirement
- Education Required: 5 GCSE’s
- Experience Required: 0>5 years
- Travel Required: >0%
- Knowledge of Key or similar system and Excel preferred.
- Experience preferred in material handlings, customer service, parts sales, and stock control.
- Ability to multi-task
- Communication and Organisational skills.
- Open mindset.

Decision-making Scope (Range)
Role Level: Individual contributor
Direct Manager: Senior Manager
Direct Subordinate(s): 0
Number of Teams Under Direct Control: 0
Number of Subordinates: 0
Communication
Internal Shared
- Engineers
- Customer Experience Team
- Senior Service Team
- Accounts
- Sales

External Shared
- Customers
- Suppliers

External Opposing
- Couriers

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,148.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Northampton, Northamptonshire (required)

Ability to Relocate:

- Northampton, Northamptonshire: Relocate before starting work (required)


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