Customer Insight Business Partner

3 weeks ago


Preston, United Kingdom First Recruitment Group Full time

**Role**:
**Customer Insights Business Partner**

**Location: Preston or Salford**

**Starting salary of £40,000**

**Company Car or Car Allowance**

**Private Health Care**

**Generous Pension Scheme**

**The role: Customer Insights Business Partner**
- Be the voice of the customer and drive continuous improvement.
- Challenge and influence leaders in relation to continuous improvement.
- Analyse data, trends and behaviours to recommend and deliver improvements for customer satisfaction whilst working with the Connections WLT.
- Conducting market research to create surveys, using customer feedback to encourage performance improvement.
- Identify future trends in customer behaviour to assess business benefit.
- Delivering roadmaps with managers.
- Support the Local Incident Centres during incidents as required
- Computer literate
- Experience within customer service environment
- Presentation development and delivery skills.
- Strong negotiation and liaising skills
- Analytical and research skills
- Strong communication skills and the ability to build and maintain operational relationships.
- Driving licence.



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