Eap Counsellor

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options have an exciting opportunity an EAP Counsellor in Newcastle to join our counselling team. This is a full-time fully remote position. Our counselling department provides counselling services on a global scale including telephonic support, clinical case management, structured telephonic counselling and applicable resource referral.

**Shift hours - (overnight)**
- 9 pm to 7.30 am (Wed-Sat)
- 9 pm to 7.30 am (Sun-Wed)

**Responsibilities**:

- Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Maintain clear clinical and task-oriented documentation in case management system.
- Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
- Develop clear and concise treatment plans for clients with various session models.
- Assess clients thoroughly to ensure short-term counselling appropriate.
- Follow-through with additional tasks as identified by the clinical management team.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
- Flexible with regards to schedule - may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.

**Requirements**:

- Applicants must hold a minimum of a diploma in Counselling.
- Must be accredited or working towards accreditation.
- Experience in solution focused counselling.
- Excellent IT and administration skills.
- Experience of working within a service centre environment would be advantageous.
- Experience working for an organisation with listening/counselling/support services would also be an advantage.

**Benefits**:
**What we offer**:
Competitive benefits package including Life Insurance, Permanent Health Insurance, Gym and Tuition Reimbursement, remote working.