IT Support Engineer

1 month ago

Aberdeen, United Kingdom RECRUITMENTiQ Full time

RECRUITMENTiQ is working in partnership with a Microsoft Gold Partner offering cloud and on-premise solutions to SMBs and SMEs across Scotland and beyond. The company was founded in 1976 and has been providing Managed IT services since that time.

As part of our Service Desk Team, we are seeking an IT Support Engineer for a position handling 2nd-line and 3rd-line support tickets as well as supporting level 1 engineers with their day-to-day escalations.
- Microsoft End User Computing, Microsoft on-prem Active Directory and Azure AD, Microsoft on-premise systems such as Windows Server, Exchange Server and SQL Server, Microsoft Office 365 Exchange Online, SharePoint Online, Teams, and One Drive for Business
- Virtualisation technologies such as VMWare and Hyper-V
- Firewalls, Routers, Switches and Wireless
- Server, storage, and networking hardware infrastructure
- Experience in Cloud computing such as Microsoft Azure would also be desirable.
- Presales engagements
- System design
- Installations
- Migrations

**We are looking for an individual who can**:

- Work in close partnership with our senior management team to develop and enhance our managed services offerings and to help manage and grow the department
- Deploy and support all technologies in accordance with the company’s agreed best practices and contribute to future best practice refinements
- Maintain certification levels in the core technology set to a satisfactory minimum standard, through a combination of self-study and company-provided training materials

**In order to succeed in this position, you must meet the following requirements**:

- Be eligible to live and work in the UK and hold a full UK/EU driving license
- Hold verifiable current technical certifications
- Be equally comfortable working alone, as part of a team or remotely on a client site
- Present themselves as smart and credible, customer-facing and service-oriented
- Have excellent written and verbal communication skills
- Credibly demonstrate a positive, ‘can-do’ approach, not be fazed by the unfamiliar and be willing to ‘go the extra mile in order to exceed our customers’ expectations

Providing support to staff and the entire department is a fantastic opportunity to join an enthusiastic, committed team. With a can-do, positive attitude, this busy role would suit a confident and adaptable individual.

To be considered for this position, please send your CV and cover letter.

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