Toms Trading Systems Client Support

2 months ago

London, United Kingdom eFinancialCareers Full time

**What do we do?**
**The Role**
As a key member of our TOMS Client Support team, you will support our sell-side clients with their critical trade life cycle work-flow. By consulting with users from Front, Middle and Back office you will help our clients make better and faster decisions usingthe power of the Bloomberg TOMS product suite.
The team also works closely with account management, sales and product to influence client usage, drive product improvement and share their expertise within the wider business and the department. You will collaborate with the R&D and Engineering teams to helpsolve problems and improve client's processes. This role will require an individual who wants to be part of a diverse and dynamic team, in a fast-paced industry within financial technology.
**Where can the role take me?**
There are multiple opportunities to further your career across the department or the company, such as becoming a Subject Matter Expert within the team, or progressing into one of our Order Management or Electronic Trading Account Management and Sales teams.You could go on to take up a Leadership position, or pursue a role in our Product or Implementations teams.
**We'll trust you to**:
Provide expertise in the three core areas below:
Client Service: At Bloomberg we pride ourselves on focusing on the client experience, providing the fastest and most knowledgeable solutions to our clients. You will:

- Use your product knowledge and acquired client intel to build and maintain credible relationships with your clients.
- Exceed client expectations by taking ownership and driving resolution.
- Create clear and up-to-date documentation of client needs.
- Communicate effectively and proactively with external stakeholders.

Product and Domain Expertise: You'll know your customers' business, our competitors, and Bloomberg's product offerings. The expectations are for you to:

- Develop your knowledge of our products, and our customers' workflows.
- Share and build knowledge across the business.
- Stay ahead of what's happening in the financial markets and understand the impact on our clients.

Business Impact: This is the value add brought to internal stakeholders, including Product, Sales, Implementation & Engineering, where you will:

- Generate leads and contribute to Sales campaigns. Grasp the opportunities and generate revenue leads to contribute to overall sales.
- Validate, analyse, and prioritise product enhancement requests and fixes for Product and Engineering.
- Provide valuable customer intelligence that drives product improvements and sales performance.

**You'll need**:

- A strong understanding of the sell-side full trade life cycle, and knowledge of client workflows.
- Previous exposure to the Financial Services and/or Technology industry
- Previous experience in sell-side markets, and exposure to order management and electronic trading systems.
- Strong analytical skills to evaluate problems and provide solutions.
- Great communication and collaboration skills to effectively communicate technical/complex issues in a simplistic manner to various audiences.
We would love to see:

- Interest in technology and coding skills
- Knowledge of connectivity protocols such as FIX, TNP, XML.
- Fluency in another European language in addition to English is a plus.
Why Bloomberg?
Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries.Our ever-expanding array of technology, data, news, and media services fosters innovation and empowers clients -- and offers nearly limitless opportunities for career growth.

We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Alternatively, you can get support from our disability partner EmployAbility, please contact + or.uk.

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