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Venue Find Consultant

5 months ago

Derby, United Kingdom Capita Full time

As a Venue Find Consultant, you will be working within a team servicing multiple customers, using our specialist knowledge and insight to ensure that we meet or exceed customer experience, expectations, service level agreements, and maximise potential revenue.

Full training provided on the job.

**Job title**:
Venue Find Consultant

**What you’ll be doing**:

- Understand and correctly record customer policies, bookings and profiles in all relevant company systems.
- To highlight service, savings, processes and policy compliance opportunities to the operational management team.
- To build strong relationships with internal and/or external customers.
- To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
- To process bookings, amendments and cancellations within service level agreement (SLA) through multiple contact channels.
- To deliver excellent customer service quality and accuracy in line with the expected standard of your role, ensuring you meet the requirements of the customer in a timely manner
- Understand cross team/ dept impacts of poor data and ensure accuracy of data entry
- Ensure best value fares / rates are offered and agreement reached in line with customer requirements.
- To effectively resolve internal and external customer and supplier queries, escalating where appropriate.

**What we’re looking for**:

- Computer literacy required, preferably with Microsoft Office experience - enabling basic data entry.
- Strong written and verbal communication skills.
- Ability to prioritise workloads and work under pressure.
- Flexible and enthusiastic approach.
- Experience of working in the Agency, Hotel, Travel and or Events industry (not essential)

**About Agiito**

At Agiito, we’re developing smarter ways of working for the future. We’re helping travellers, bookers and organisations think and choose better ways to travel, work and collaborate. Our talented team of have helped the National Grid to organise a sustainable Family Fun day and reduced business travel costs for Burgess Salmon. Join us and discover better as you help organisations to change the way they travel and meet.

**What’s in it for you?**
- A competitive basic salary
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Derby
,

United Kingdom

**Time Type**:
**Contract Type**:
Permanent