Customer Assistant

5 months ago

Aberdeen, United Kingdom M&S Full time

**Summary**

Working Pattern

Monday: 1100-1500

Tuesday: 1100-1500

Friday: 1100-1500

Saturday: 1100-1500

**All the details**

**Working Pattern**

Monday: 1100-1500
Tuesday: 1100-1500
Friday: 1100-1500
Saturday: 1100-1500

**M&S Bank and Services Colleague**

**INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS**

**What we are looking for**

We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.

**Purpose**

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the stores overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customers best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift. INTERNAL
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customers needs in order to provide a positive M&S experience. - Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.

**Key Accountabilities**
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers.
- Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the stores performance.
- Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses.
- Serve our customers efficiently, thoughtfully, and compliantly, giving them the best experience that you can.

**Technical Skills / Experience**

Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role
- Comfortable to self-drive and a determination and motivated to improve on your own performance and the stores results.

A solid basic level of digital capability.

Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.

An active interest in the way our customers are shopping across difference channels.

An appreciation of the importance of loyalty products and how valued they are for us and our customers.

Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.

**Key Relationships**
- Our customers
- Your colleagues in store and Bank and Service Colleagues in store and in other stores.
- Your Store Leadership Team
- M&S Bank and Service Performance Manager

  • Customer Assistant

    5 months ago

    Aberdeen, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...

  • Customer Assistant

    1 month ago

    Aberdeen, United Kingdom CV-Library Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Aberdeen Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You’ll Play As a Customer...

  • Customer Assistant

    1 month ago

    Aberdeen, United Kingdom CV-Library Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Aberdeen Club offering a 30 Hour contract which is fully flexible over 7 days. The Role You’ll Play As a Customer...

  • Customer Assistant

    1 month ago

    Aberdeen, United Kingdom BUZZ Bingo Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Aberdeen Club offering a 30 Hour contract which is fully flexible over 7 days. The Role You’ll Play As a Customer Assistant you go...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom Family Shopper Full time

    Evening and weekend assistant required for 15+hours per week. Thursday 4pm-9pm Friday 4pm-9pm Sunday 1pm - 6pm Sales Assistant Key activities and responsibilities: Customer acknowledgement when first entering the store and the provision of a level of service that customers value. Serving customers from the till points, being responsible for cash...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom Family Shopper Full time

    Full time post 35+ hours per week 12pm-9pm shifts Sales Assistant Key activities and responsibilities: Customer acknowledgement when first entering the store and the provision of a level of service that customers value. Serving customers from the till points, being responsible for cash handling and card payments. Assisting stock control and management...

  • Customer Assistant

    5 months ago

    Aberdeen, United Kingdom Lidl Full time

    Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. Various contracts and shifts available ranging from 15 to 30 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Group Full time

    Customer Assistant - Customer Service Advisor Location - Aberdeen Airport Pay - competitive hourly rate plus excellent benefits Contract - 8-22 hours per week, permanent, part time Working pattern - 1 out of 7 or 3 out of 7 between the hours of 0400-2100 **Customer Service advisors** have a very exciting role to play in our stores, building rapport with...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Group Full time

    Customer Assistant - Customer Service Advisor Location - Aberdeen Airport Pay - competitive hourly rate plus excellent benefits Contract - 37.5 hours per week, permanent, part time Working pattern - 5 out of 7 between the hours of 0400-2000 **Customer Service advisors** have a very exciting role to play in our stores, building rapport with our...

  • Customer Assistant

    5 months ago

    Aberdeen, United Kingdom Lidl Full time

    AM shifts Summary £12.00 - £13.00 per hour | 15 to 20 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl...

  • Customer Assistant

    5 months ago

    Aberdeen, United Kingdom Lidl Full time

    AM shifts Summary £12 - £13 per hour | 15 to 20 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme For this particular vacancy, availability for 6am starts from Monday to Friday is essential Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom Compass Group Full time

    **Customer Services Assistant -** - £11.44 per hour - Zero hour contract - 4 positions available We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Group Full time

    **Customer Assistant - Customer Service Advisor** **Location **- Aberdeen **Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 16 hours per week, plus overtime, permanent, part time **Working pattern** - weekend shift pattern - between the hours of 0430 -...

  • Customer Assistant

    5 months ago

    Aberdeen, United Kingdom Marks & Spencer Full time

    **Working Pattern** Week 1 Mon: 0830-1230 Tues: 0830-1230 Wed: 1030-1900 Thurs: 1500-1900 Fri: 1500-1900 Week 2 Mon: 0830-1230 Wed: 1030-1900 Thurs: 1500-1900 Fri: 0830-1230 Sat: 0830-1230 **Key Accountabilities and Measures** Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Full time

    Location: Aberdeen Position: Part Time **Salary**: Competitive hourly rate Benefits: Fantastic benefits inc bonus scheme, wellbeing support (EAP), staff discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Assistant - Customer Service Advisor Location - *Gatwick* Airport Pay - competitive...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Full time

    Location: Aberdeen Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc bonus scheme, wellbeing support (EAP), staff discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Assistant - Customer Service Advisor Location - Aberdeen Airport Pay - competitive...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom World Duty Free Full time

    Location: Aberdeen Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc bonus scheme, wellbeing support (EAP), staff discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Assistant - Customer Service Advisor Location - Aberdeen Airport Pay - competitive...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant - 20hrs** SPAR St Machar **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 20 hrs** SPAR St Macher, Aberdeen **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Customer Service Assistant

    5 months ago

    Aberdeen, United Kingdom Leeds Building Society Full time

    Branch/Department: - Aberdeen**Location**: - AberdeenContract Type: - Permanent**Salary**: - £22,000Vacancy Working Pattern: - Branch working hours Monday - Friday 09:00 - 17:00 1st sat of each month and Last sat each tax year.Hours per week: - 35 - Looking for a _**_Customer Service role_**_ with an _**_award-winning_**_ business that cares about its...