IT Support Assistant

3 weeks ago

Christchurch, United Kingdom Frettens Solicitors Full time

IT Support Assistant

**Job title**:
IT Support Assistant

**Reporting to**:
Head of department

**Hours per week**:
Full Time 36.25 hrs p/wk, Permanent

**Advertise from date**:
Immediate start

Due to expansion, Frettens is looking for an IT Support Assistant to join their team in Christchurch. This role is an excellent opportunity for an enthusiastic person looking to develop their skill set. You will be responsible for ensuring the prompt and efficient processing and resolution of all IT queries raised internally, escalating issues to senior IT team members or our external IT company where necessary.

Core values - what we look for in all Frettens staff:
Someone who:

- Is IT literate and confident in learning new processes
- Is consistently friendly and approachable
- Doesn’t use jargon with clients
- Co-operates with colleagues from all teams
- Enjoys working as part of a team, helping and supporting others
- Has the ability to work calmly, even under pressure
- Takes personal pride in their work and responsibility for issues

Essential qualities
- Proficient in using Microsoft Office suite
- Minimum 5 GCSE level qualifications, including maths and English
- Excellent organisational skills
- Ability to convey information accurately and articulately, both verbally and in writing
- First class communication skills effective at all levels
- Ability to work independently as well as part of a close-knit team
- Ability to prioritise workload and deal with interruptions
- Focuses on detail, needs to be methodical, organised systematic

Desirable talents

The following abilities would also be desirable:

- Sound working knowledge of Windows 10 and 11 operating system
- Sound working knowledge of Office 365 is an advantage
- Ability to adapt and respond to changes quickly
- Shows initiative
- Willingness to collaborate on non-IT related projects when required

Salary and Benefits

Salary is negotiable dependent on your experience.

Frettens offer a wide range of benefits to our staff - See Working at Frettens - Benefits.

Working at Frettens - Benefits

At Frettens Solicitors, we endeavour to invest in our employees and offer a place to work which is supportive, fulfilling and enjoyable.

Facilities
- The firm invests substantially in IT and offers systems and training which sets us apart from our competition
- All staff use the latest available versions of Microsoft Windows and Office
- All staff are provided with dual monitors
- Phone headsets are available to those who prefer them
- The office has three kitchens where tea, coffee and squash are free and boiling water and chilled, filtered water is available on tap
- Fruit is freely available in each kitchen
- We have an interactive company intranet which all staff are encouraged to utilise.

Medical
- Private healthcare policy available to all staff
- Health cash plan available to all staff, enabling refunds on bills for optical, dental, chiropody, chiropractic, physio etc.
- Life insurance for all staff paying out four times your annual salary
- Annual paid sick allowance.

Work life balance

Approximately 40% of our staff work non-standard hours - we understand that it is important for employees to have flexibility in their working hours and the ability to fit their work and personal lives together.
- Flexitime is available to the majority of staff from their very first day (exceptions are in areas like reception where alternative flexibility is available). The flexitime works by bringing forward or back your start time on the same day, as long as the core hours of the day are covered and is pre-agreed to ensure teams are not left short staffed.
- Soft start time - start up to 15 minutes late and finish accordingly late on the same day - available any day and not pre-agreed (to account for traffic/delays etc.)
- Starting annual leave of 20 days / 25 days / 30 days dependant on role (pro-rata for part time staff)
- Long service annual leave entitlement increases (after 5 years, an extra day per year, after 12 years an additional two days per year, additional bonus week holiday for working 10 years)
- Additional annual leave day for your birthday, when your birthday falls on a weekday

Social and communication
- Monthly firmwide meeting to communicate news
- Monthly prizes for referrals to other teams
- Quarterly prizes for the most referrals
- Quarterly special recognition award and prize, nominated by colleagues
- Annual staff Christmas party, where meal and drinks are paid for by the firm
- Annual staff and family BBQ where food and drinks are paid for by the firm
- Monthly drinks allowance for get together after work
- Ad hoc social events such as bowling, quizzes etc. which are often subsidised by the firm.

Additional benefits
- Free or subsidised parking available to all
- Enhanced maternity pay for qualifying staff
- Christmas bonus for support staff
- Performance related bonus for qualifying staff
- Recruitment incentive of £2,500 or £500
- Sup

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