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Site Supervisor

4 months ago

Reading, United Kingdom Christian Community Action Ministries Full time

**CHRISTIAN COMMUNITY ACTION**
**SUPERVISOR - SITE**

**JOB DESCRIPTION**

**Job Title **Supervisor

**Responsible to **Site Manager

**Responsible for **Site Volunteers

**Purpose **Works as part of a team to develop the Shop, and volunteers to maximise its sales potential. Ensure the effective and consistent delivery of CCA’s values, mission and objectives. Create an environment where relationships can develop, where ministry can take place and customers receive a high standard of customer service **.**

**Location**:
**Hours ** 21 over three days including Saturdays

**Rate of pay**: £ 9.50 hour

**ROLE AND RESPONSIBILITIES**

**Retail**

1. Ensure that shop operations run smoothly: a. Incoming goods are stored appropriately, and safely in accordance with CCA policies. b. Items are sorted, priced and displayed, ensuring sales areas are well stocked with suitable merchandise. c. All health & safety legislation, guidance and procedures are adhered to and managed to protect customers and CCA personnel d. Customers are served politely and efficiently ensuring a positive image of CCA is maintained.

**Staff and Volunteers**

2. With the Manager or Supervisor, participate in the motivation of volunteers and inform
Manager of any volunteer staffing issues.

3. Ensure volunteers adhere to CCA’s promotion of Christian standards in the workplace and in its working relationships

4. Attend regular support and supervision sessions with Manager.

5. With the Manager/Supervisor, ensure appropriate support and supervision of people on work placements.

6. Provide cover where appropriate

**Site Administration & Banking**

7. Complete start and end of day till processes ensuring that financial information is entered into systems accurately.

8. Record and bank cash using CCA processes

9. Ensure the site is developed to the highest possible standard and adequately secured.

**10. **Ensure compliance with policies and processes, e.g. health and safety; secure cash handling and confidentiality and comply with the Manager’s/Supervisor’s instructions.

**General / Other**

11. Support an environment in which people’s needs (practical, emotional and spiritual) can be met

12. Be willing to play a part in the Christian prayer life and witness of CCA

13. Have adequate knowledge of CCA’s activities for customer/staff queries to be answered.

14. Attend training as required.

15. Carry out within reason, any other duties necessary to ensure the site’s smooth running.

**PERSON SPECIFICATION**

**ESSENTIAL**
- A commitment to working within a faith-based organisation and promoting the Christian values and ethos.
- Empathy for those in need and a confident ability to work with people from a wide range of backgrounds facing adversity..
- Good team member and able to work independently, without close supervision
- Strong interpersonal skills - able to relate well to people from a variety of backgrounds
- Able to motivate others
- Effective in personal time management, organisation and forward planning
- Able to record and present written and verbal information clearly and accurately
- Physically fit and capable of undertaking required tasks
- Ability to use Microsoft Office: Word, Excel & Outlook

**DESIRABLE**
- Retail experience
- Listening skills
- Experience of working with people from a range of backgrounds and cultures.

This job description will be periodically reviewed to ensure its continued appropriateness.

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £9.50 per hour

Schedule:

- Day shift
- Weekend availability

Work Location: One location