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Guest Experience Manager

4 months ago

Guildford, United Kingdom Guarding UK Full time

**Contract Type**: Full time, Permanent
**Location**: Guilford
**Salary**: £12 per hour
**Building Brilliant First Impressions**
RUK is an established concierge / reception service with a reputation for delivering the highest calibre of service and professionalism. We know how much first impressions count, and we’re dedicated to delivering that all-important welcome with the very highestquality of customer service guaranteed.
RUK is dedicated to delivering an outstanding level of professional customer service in the reception / concierge sector. As a business we are committed to maintaining the highest standards of professionalism, and our teams share this passion for excellenceand delivering.
When it comes to working in the receptionist / concierge sector, we know how much the small details matter. It’s our attention to detail as well as our high standards of professionalism that we’ve built our reputation on, and that’s why our clients rely onus to deliver.
**Daily Duties include**:

- Building management elements
- Meet and greet all visitors, tenants, clients and personnel
- Directing all visitors to correct floors
- Ensure the reception desk runs effectively
- Expense Processing
- Receiving calls and directing calls to correct destination
- Reporting any faults to the correct parties and management as necessary
- Liaising with the on-site security team where appropriate
- Dealing with a variety of requests or queries throughout the day in good time
**Individual requirements**:

- Professional presented, self-confident and smartly dressed at all times
- Understands the importance of, and has great, attention to detail
- Good intermediate computer literacy
- Good oral and written English with the ability to communicate at all levels
- Able to remain calm and effectively manage and respond to difficult people or situations
**You may have experience of the following**: Guest Services Manager, Serviced Apartments, Hospitality, Customer Service, Guest Relations, Front of House, Hotel, Travel etc.
REF-203086