Toc Analyst

Becoming a TOC Analyst with Smart DCC:
Fantastic opportunity to secure an initial 6 months day rate contract based from either Manchester or Ruddington. This contract is full time office based due to the nature of the role. The TOC Analyst will monitor the performance and health of the Smart MeteringNetwork from a service level point of view.
The TOC Analyst role is an exciting opportunity in a dynamic environment with a multi-layered systems landscape making the task of maintaining service integrity more challenging.
What you’ll be doing:

You will be able to interpret anomalous events and/or diagnose service degradation, then provide Operational support to all stakeholders by providing data insight and technical support, these include our Incident, Problem, Change and Customer ServiceManagement teams.
You will assist the Major Incident Management procedure to restore normal service operation as quickly as possible to minimise the impact to business operations and customers.
You will also provide technical support to the Service Centre on new and ongoing incidents.
You will support new customers with their onboarding onto the DCC network and their first meter installations, to ensure capability and functionality is delivered.
You will undertake secure and critical tasks for Core Operations, such as supplying data for Supplier of Last Resort events (SoLR), Anomaly Detection and any other requested events.
In the role of Technical Operations Analyst, you will work closely with other DCC Operations functions, our Service Providers and Customers to ensure that the DCC’s systems and platforms are working optimally.
What we’re looking for:
Significant experience in a monitoring environment (NOC / TOC) or highly skilled Service Centre
A valid Security Clearance or be willing to be Security cleared
Ability to communicate with all levels across the business and external stakeholders, including non-technical audiences.
Understanding of the Incident Management process, to be able to support, monitor and report on, and then communicate issues to the Head of IM
Ability to act as the first point of escalation for incidents from the Service Desk Manager or any other Operational stakeholder
An ability to Operate as a 2nd line escalation point for 2nd line queries and complex problems from the Service Desk
An understanding of end-to-end Smart Meter infrastructure, messaging syntax and Operational Performance Regime (SLAs and KPIs) would be advantageous
About Smart DCC
At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure networkwill be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable,secure, and sustainable energy supply for the future.
What’s in it for you?
A competitive day rate
Partial remote working available for this role
You’ll also become part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you needto do deliver. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal.We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals acrossmultiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.