Senior Pensions Administrator

4 days ago

Edinburgh, United Kingdom Hymans Robertson LLP Full time

Part of a team, focussing on Guaranteed Minimum Pension (GMP) Reconciliation/Rectification work and connected data cleansing activity. Takes responsibility for operational delivery, analysis and communication. Makes recommendations for next steps and, where appropriate, associated fees and timescales. Assists colleagues, clients and members with requests and assists with work planning, as required.

**Accountabilities**:
General

Provides a timely, efficient, professional and personal service to meet the needs of all our clients/members and agreed project deliverables / service levels in relation to GMP reconciliation work.

Completes all project deliverables and administration processes in accordance with TPA target service levels and exact timescales, using the administration or project software.

Reports all complaints and errors to the Consultant in a timely way.

Prepares and finalises administration or project updates and, where appropriate, presents these to clients/trustees.

Liaises with the Senior Administration Consultant to ensure that all work is charged, in particular requests and projects outside the agreed client fee basis.

Undertakes additional specific projects as and when required.

Technical Knowledge, Processing and Procedures

Assists with project management, including checking work produced by team members.

Supports development of less experienced administrators

Is point of reference on technical issues and non-standard cases.

Identifies exceptions and errors and raises these with the Team Leader so as to mitigate risk.

Escalates more complex technical queries and issues to the Team Leader and technical support team members.

Ensures work allocated is carried out in accordance with Practice guidelines, documented procedures, quality standards and service standards.

Ensures all work is logged onto and processed through the correct workflow process.

Develops and effectively communicates internal procedures and working practices and shares these with the team(s).

Proactively seeks to develop own career by furthering technical knowledge, improving processes and procedures, developing commercial awareness and client service excellence.

Adheres to the firm’s Information Security standards, policies and procedures.

**Qualifications, Skills, Knowledge and Attributes**:
GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.

Professional qualification, like PMI Associate Membership, is currently studying, and/or has relevant industry experience.

Proven solid experience of day-to-day pension administration and working on DB and CARE pension arrangements.

Up to date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.

Knowledge of relevant regulatory body procedures.

Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.

Strong IT skills, including Microsoft Office and proficient in Excel

Knowledge of a pension administration operating system.

Experience of working in a client relationship focused environment, within pension administration.

Communicates effectively and professionally with all internal and external clients and colleagues.

Plans and organises time and workload effectively, is able to juggle priorities and work well under pressure.

Excellent attention to detail and works quickly and accurately

A strong team member and works in a consultative, collaborative manner with others. Gives timely feedback to colleagues and shares own knowledge and best practice.

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