Head of Fulfilment

5 months ago


Castle Donington, United Kingdom M&S Full time

**Summary**

Our Supply Chain & Logistics colleagues are essential to delivering our huge range of own-label Food, Clothing & Home products to our customers across the world. We’re innovating, using technology to push boundaries and deliver a leading-edge logistics function. Join us on this exciting journey as we shape the future of M&S.

We now have an outstanding opportunity for a Head of Fulfilment to join our Team. In this role you will work closely with the Online & Omnichannel team to design, develop and deliver the future fulfilment strategy to support the business growth objectives in addition to leading the operational management of all fulfilment operations (excluding Bradford & Donington) and service providers including Brands, Returns and Carriers.
**All the details**

**Whats in it for you**

Being a part of M&S is exactly that becoming a part and playing your part. Were an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- 20% Colleague discount on most things from furniture, fashion and food
- A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something were proud of at M&S
- Attractive annual bonus, based on company performance and personal objectives
- Competitive holiday entitlement
- Amazing perks and discounts via our M&S Choices website. Including GymSave that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- Charity Volunteer Day A paid day away from work to support your chosen charity
- A very generous Defined Contribution Pension Scheme and Life Assurance
- Every colleague at M&S has access to a fantastic range of wellbeing support this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes

**What you'll do**
- Work in collaboration across Supply Chain & Logistics to ensure that there are clear plans in place across relevant projects and the appropriate governance and measurement is in place to support the future strategy
- Work with the relevant Business Units to develop the full operating model & deliver the operational capability to support their future proposition and strategy
- Drive and develop a logistics partnership model with our 3PL partners which defines and supports outstanding Ecomm Operations
- Lead and improve our carrier relationships to drive both service and cost within both our Clothing & Home & Food operations
- Drive full integration with the Digital Retail team and Online & Omnichannel identifying opportunities for improvement
- Lead the online logistics operational improvement programme alongside ongoing development and CI of our in-store fulfilment (ISF) proposition
- Work with stakeholders across the business to develop clear plans and processes for operational in-store execution
- Drive the delivery of tactical Ecomm capacity options outside of Castle Donington, aligning with the long-term volume plans and Logistics strategies

**Who you are**

We are looking for a brilliant leader who can drive a high-performance inclusive culture across your team. In addition, you will be able to demonstrate a detailed knowledge of logistics and retail operations, along with experience of distribution economics, change management and data analysis.

You will also be a great communicator with the skills ability to influence others and move towards a common vision or goal in an environment where no two days are the same.

**Although ideally the individual successful in joining us in this role will be able to travel to our East Midlands (Castle Donington) site, we can consider applicants who are able to access any of our other DCs including Welham Green, Stoke, Bradford and also our Head Office based in Paddington, London.**

**Everyones welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

LI-FM1


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