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Customer Services Advisor

4 months ago

Rotherham, United Kingdom KCM Waste Management Full time

**Company overview**

With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions.

Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management is favoured by both commercial and domestic customers alike.

**Position overview**

KCM Waste Management seek to appoint a Customer Services Advisor for their Trade Waste department.

Great customer service skills are vital to this position, you must be understanding and informative, ensuring all KCM customers have a positive experience when contacting us.

Excellent organisational skills and a good work ethic are also essential to the role, along with the ability to work within a team and communicate to a range of commercial and domestic customers.

**Duties include**
- Answering telephone calls from a range of customers
- Assisting our customers with all trade waste service queries
- Accurately receiving data and inputting into our system
- Providing an exceptional level of customer service
- Working within part of a busy team
- Obtaining information to offer solutions to our customer’s queries
- Resolving any issues efficiently and effectively
- Maintaining a comprehensive knowledge of the services we provide and our company ethos

**Experience and key skills required**
- Previous experience within a relevant position
- Fluent in both spoken and written English
- Excellent verbal communication and listening skills
- IT literate
- Problem solving abilities
- Confidence and the ability to think on your feet
- Professional telephone manner

**Hours**

Monday to Friday 8:00am - 5:00pm

**Job Types**: Full-time, Permanent

Pay: £23,795.20 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- Day shift

Work Location: In person

Reference ID: CS00TW