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Commercial Operations Supervisor

4 months ago

Clifton, United Kingdom CLIFTON COLLEGE Full time

**Commercial Operations Supervisor**

To assist the Commercial Projects Manager in the delivery of commercial lettings in Summer 2024 including filming and residential letting products.

To exceed our customer’s service expectations whilst maintaining Clifton College’s Health and Safety and Safeguarding requirements.

**What you’ll be doing**

Point of external contact:

- Act as a key point of contact for all onsite customer leads dealing with immediate queries quickly and efficiently.
- Building proactive relationships with our customers; understanding their needs and predicting future requirements.
- Ensuring that all College procedures, policies, contractual arrangements and risk assessments are followed by both customers and Clifton College delivery teams.

Administration:

- Logging daily operational information and ensuring accurate communication within the commercial projects team.
- Assisting in the logging of tickets and action-tracking issues with IT, Estates, Catering, Domestic Services and other site users.
- Assist in the collection of feedback as part of our ongoing improvement and continuous review process.

Location and Filming Hires:

- Providing a key point of contact to the production company’s locations teams during filming hours (predominantly daytime, but may include early mornings, evenings or nights).
- Aiding in the documentation and auditing of spaces, equipment and services used by production companies.
- Liaising with our Grounds, Estates and Domestic Services teams to ensure that the facilities are well-prepared and available for use by production companies as agreed, without disruption.
- Handling facility requests from the locations teams requests for setup, shoot and strike requirements.
- Developing a detailed knowledge of the College site, operations and policies.

Residential Lettings:

- Liaising with Clifton College’s Catering, Estates and Domestic Services teams to ensure that we meet the needs of our customers.
- Assisting in the communication of catering requirements, including special dietary needs.
- Ensuring access to required spaces and resources is provided in-line with the customer’s agreement.
- Completing the signing in of groups and leaders on arrival at the site.
- Assisting in preparing facilities ready for group arrivals and ensuring the satisfactory departure of groups at the end of their stay.
- Assisting in the maintenance of residential facilities to a high standard by completing audits, reporting repairs, and ensuring that cleaning standards are maintained.

On-Call Duties:

- Providing light on-call duties as part of a shift rota to our residential customers (the ability to attend site whilst on call up to 3-4 nights per week).
- Triaging issues to identify whether they can be managed locally or if escalation is required.
- Managing issues locally wherever possible and appropriate, using knowledge of the site and customer agreements, detailed procedures and a common sense / problem-solving approach.
- Escalating issues where required to supporting managers using concise and accurate descriptions of the issues at hand.

Site Management
- Acting as a ‘key holder’ for the College buildings to include opening up, clearing and locking up of facilities.
- Some lone-working will be required.

**Job Types**: Full-time, Fixed term contract
Contract length: 2.5 months

Pay: £575.00 per week

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Gym membership
- On-site gym
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Expected start date: 24/06/2024