Receptionist

2 months ago

Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

To be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and an effective reception service for NWSSP headquarters site, including, but not limited to, all administrative tasks and communication tasks. Ensuring that a friendly, efficient and professional service is provided at all times, which contributes to the delivery of an effective and customer-focussed organisation.

The post holder is expected to prioritise, manage their time well and demonstrate a high degree of flexibility. Handling sensitive and confidential information.

The post holder will consistently deliver a client focussed service promoting good customer service and effective working relationships.
- To provide reception cover as directed by the Corporate Services Manager, including receiving and greeting visitors to the building in a courteous and professional manner and directing visitors as required.
- Maintaining records both manually and on computerised systems.
- Handling sensitive and confidential information.
- Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge.
- Create and maintain a stock control system of stationery and alternative office consumables

using the appropriate ordering systems.
- Postholder will be responsible for updating all reception procedures accordingly.

The ability to speak Welsh is essential for this post.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.

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