IT Support Analyst
4 days ago
**Job Title: IT Support Analyst
**Salary**: £31,000 plus bonus
Location: Paddington and working from home
Contract: Permanent, full time
Hours: Monday-Friday, Shifts between 8am and 5pm**
An excellent opportunity has become available for a talented Support Analyst. Our prestigious client is expanding their team and now seek an experienced, customer focussed IT professional.
**The Company**:
- Forward thinking and growing business
- Structured career path
- Large focus on upskilling and training team members
- Paid for external qualifications
**The Role**:
- Provide onsite and remote 1st and 2nd line IT and helpdesk support
- To include set up, installation, update, reconfiguration and troubleshooting
- Ensure IT queries and incidents are completed within SLAs
- Provide support with mixed hardware including laptops, tablets, mobile devices, telephony and printers.
- LAN cabling and patch panel support (i.e installations, maintenance and troubleshooting)
- Use Problem Management tools to identify the root cause of problems
- Logging incidents, service requests and changes
- End user training and one to one support for new starters
**Skills/Experience Required**:
- Microsoft certification - Windows 10
- Good working knowledge of Active Directory & ServiceNow
- Experienced in providing Windows 10 and Microsoft 365 support
- Understanding and experience in ITIL
- Excellent all round IT support skills
- Strong customer focussed approach with excellent client relationship skills
- Excellent communication skills
- Logical structured approach to problem analysis
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