Roadside Technician

2 weeks ago

London, United Kingdom The AA Full time

**Company description** Job Title: Roadside Technician

Location: London Area

Grade: PBT6-2

**Salary**: £30,838 OTE £50,000

Hours: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.

Interviews taking place W/C 16th January

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Roadside Technician, you’ll always go the extra mile for our members. In return, we’ll go the extra mile foryou, with excellent training, support, and development opportunities.

**What will I be doing?**:

- Acting as a brand ambassador for the AA, ensuring that the service provided to the customer is of the highest standard
- Maintaining and servicing customers vehicles efficiently, ensuring that the interior and exterior of the vehicle are always clean and tidy
- Proactively ensuring that stocks of required parts and tools carried in the vehicle are always at maximum levels and monitoring parts usage to ensure the correct levels are maintained
- Providing technical assistance on the telephone to cover Operators, Customers, and Co-ordinators
- Maintaining a high standard of serviceability and cleanliness for all equipment

**What do I need?**:

- L2 or L3 City & Guilds or NVQ in Vehicle Maintenance and Repair
- Recent garage experience
- Good knowledge of electrical and fuel and ignition systems of vehicles
- Ability to communicate complex technical information clearly and concisely and in a professional manner
- Ability to demonstrate a high level of customer care during a breakdown situation
- A full valid driving licence covering B or BE categories

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