Reception Supervisor

Interview potential Overseas Visitors and complete all necessary paperwork to ensure Overseas Charging Regulations are implemented in line with the Department of Health guidelines. You will analyse and resolve staff performance problems within your own responsibility, referring to Reception Co-ordinator as necessary. You will report all sickness absences to the Reception Co-ordinator/Reception Manager on a monthly basis and carry out return to work interviews, adhering to the Trusts Management of Absence policy. You will co-ordinate and record all annual leave for your staff and arrange cover to ensure service provision.

Ensure that the Waiting List Policy and clinic rules are adhered to in respect of appointment booking and amendments. To deal with distressed, abusive and /or complaining customers face to face and via the telephone and resolve in appropriate timescales. Ensure all time sheets and flexible working is correct and forwarded to the Reception Co-ordinator, in accordance with Trust and Patient Access policies. Ensure patient satisfaction and confidentiality is maintained throughout.

Ensure Health & Safety files are maintained and training is up to date. To cover all duties if required performed by Band 2 Receptionist to cover any absences and ensure the smooth running of all areas.